Welcome to my Webspace💻

Hi, I'm Aldrin

A Product Specialist

Specializing in web hosting product provisioning, account setup, and technical support.

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About Me

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Web Hosting Product Provisioning Specialist!

IT Professional with 4+ years of experience in web hosting provisioning and technical support. Skilled in configuring hosting, email, security, and cloud services while delivering reliable customer support and seamless service activation. Passionate about technology, problem-solving, and continuous learning.

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My Journey

Education & Seminar

2015 - 2019 | CTU TUBURAN CAMPUS

BS in Information & Communications Technology

Studied software development, database management, networking, systems analysis, and web development fundamentals.

April - 2018 | Total Quality Management Seminar

Developed an understanding of quality management principles and continuous process improvement.

April - 2018 | Time Management Seminar

Enhanced productivity through effective time management and prioritization strategies.

February - 2018 | Project Management Seminar

Learned the fundamentals of project planning, coordination, and successful project delivery.

Work Experience

2026 - Present | Product Support Associate | Technical Support

Newfold Digital

Provide technical support, troubleshoot web hosting-related issues, and assist customers with product configuration to ensure reliable service and a positive customer experience.

2022 - 2025 | Products Provisioning Support Specialist Senior

Newfold Digital

Specialized in provisioning and configuring web hosting, VPS, WordPress, Windows Hosting, Website Builder, security solutions (SSL Certificates, Site Protection, Email Protection), and email hosting services including Microsoft 365, Google Workspace, Microsoft Exchange, and Titan Email. Dedicated to delivering accurate configurations, seamless service activation, and exceptional customer service.

2019 - 2021| Customer Service Representative

Teleperformance Cebu

Handled inbound customer inquiries for international clients, provided technical support, resolved issues through clear guidance, and consistently delivered high-quality customer service while meeting performance and satisfaction goals.

My Skills

Technical Skills

Web hosting Product Provisioning & Configuration95%
Ticketing & CRM Tools (Zendesk, Pega, ServiceNow, Jira)90%
PC Hardware & Software Troubleshooting88%
Photo & Video Editing 84%
Coding70%

Professional Skills

Strong attention to detail & Accuracy92%
Fast learner, Adaptable, and Tech-oriented APIs93%
Problem Solving90%
Teamwork90%
Communication92%

Tools I Use

Ps

Photoshop

Photo editing & compositing

Pr

Premiere Pro

Video editing & timeline cuts

Ae

After Effects

Motion graphics & VFX

Ai

Illustrator

Vector graphics & logos

Lr

Lightroom

Photo color grading

Au

Audition

Audio cleanup & mixing

Zendesk Support

Customer service & ticketing

Jira

Agile project management

ServiceNow

ITSM workflow automation

Pega

BPM & low-code development

My Projects

My Ali Abdaal Style Edit

A stylized, fast-paced talking-head edit inspired by Ali Abdaal's signature aesthetic, featuring kinetic captions, strategic punch-ins, and color grading.

Pr Ae

My Pre-Wedding Wrapped Highlight

An emotional, fast-cut prenup highlight reel utilizing dynamic pacing, precise multi-camera cuts, and audio sweetening to recap special moments.

Pr CapCut

Contact Me!